Safari, mail, and contacts, 166 safari, mail, and contacts, Can’t send email – Apple iPad iOS 4.2 User Manual
Page 166: Can’t receive email
Important:
Restoring from a backup is not the same as restoring iPad from the
Summary pane in iTunes. Restoring from a backup doesn’t fully restore iPad software.
Also, restoring iPad from a backup restores all data in the backup, including data for
apps. If you choose an old backup, restoring it could replace the app data with data
that isn’t current. For more information, see “Resetting iPad” on page 150.
Restore iPad from a backup:
1
Connect iPad to the computer you normally sync with.
2
In iTunes, Control-click iPad in the sidebar, then choose “Restore from Backup” from the
menu that appears.
3
Choose the backup that you want to restore from the pop-up menu, then click Restore.
If the backup is encrypted, you’ll need to enter your password.
After restoring from a backup, previous data is no longer accessible through the iPad
user interface, but it isn’t erased from your iPad. For information about erasing all
content and settings, see “Resetting iPad” on page 150.
Safari, Mail, and Contacts
Can’t Send Email
If iPad is unable to send email, try the following:
In Settings, choose “Mail, Contacts, Calendars,” then select the account you’re trying
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to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up
additional SMTP servers, or select one from another mail account on iPad. Contact
your Internet service provider for configuration information.
Set up your email account directly on iPad instead of syncing it from iTunes. In
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Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your
account information. If iPad is unable to locate your service provider’s settings when
you enter your email address, go tor help setting
up your account.
Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few
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seconds until a red slider appears, then drag the slider. Then press and hold the
Sleep/Wake button until the Apple logo appears.
For additional troubleshooting information, go t. If you
still can’t send email, you can use Express Lane (not available in all countries). Go to
.
Can’t Receive Email
If iPad can’t receive email, try the following:
If you use one or more computers to check the same email account, it may create a
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lock-out. For more information, go to
166
Appendix B
Tips and Troubleshooting