Xerox WorkCentre M165-M175-3093 - Manual (Page 184)

Page 11-4 Quick Reference Guide
Xerox Welcome and Support Center
If a fault cannot be resolved by following the touch screen instructions, check the
Troubleshooting Tips in the next section - they may help to solve the problem
quickly. If the difficulty persists, contact the Xerox Welcome and Support Center.
The Welcome and Support Center will want to know the following information: The
nature of the problem, the Machine Serial number, the fault code (if any) plus the
name and location of your company.
Locating the serial number
NOTE: The serial number can also be found on a metal plate inside the front door.
1
¾ Press the Machine Status button on
the control panel.
2
¾ The Machine Information
screen will be displayed.
¾ Select [Machine Details].
3
¾ The Customer Support
Number for the Welcome and
Support Center and Machine
Serial Number will be
displayed.