Avaya Aura NN44400-710 - Manual (Page 46)

Graphical displays
46 NN44400-710 Contact Center Performance Management 12 November 2010
Customizing the agent map layout
Adapt an agent map layout to meet your requirements.
Procedure steps
Step Action
1 In the agent map, click and drag the agent icons to the desired position.
2 To change the size of the window, place your cursor on the edge of the window until a
two-headed arrow appears.
3 Click the edge of the window, and then drag it to the desired size.
4 Click Save Layout to save your changes. The next time you open the agent map, your
custom layout appears.
5 To rearrange the icons automatically in the window, click Tile Agents.
--End--
Resizing an agent map
When you resize an agent map, you can save the size. Your settings remain in effect
until you resize the agent map again.
Prerequisites
• You must have an agent map. See Configuring an agent map (page 43) .
Procedure steps
Step Action
1 Place your cursor on the edge of the agent map display until it becomes a
double-headed arrow.
2 Right-click and drag the edge of the agent map to the required size.
3 Release the mouse button.
4 Click Save Layout.
--End--
Changing the header format of icons in an agent map
You can specify how the agent name and login ID appear in the icon headers when you
look at an agent map in icon view.