Avaya Aura NN44400-710 User Manual
Page 130
Report Creation Wizard
130
NN44400-710 Contact Center Performance Management
12 November 2010
A CallsAnswered summary for the Report Footer, Group Footer #1, and Group Footer
#2 appears in the Summary Data list.
Footer 1 generates a total for all data selected, Group Footer 1 generates a total for
each selected skillset, and Group Footer 2 generates a total for each selected
timestamp.
23
From the Fields list, expand the iAgentBySkillsetStat Formulas heading.
24
From the iAgentBySkillsetStat Formulas list, select @RCW_TalkTime.
25
From the Groups list, select the following check boxes:
•
Report Footer
•
Group Footer #1
•
Group Footer #2
26
Click Add.
A@RCW_TalkTime summary for the Report Footer, Group Footer #1, and Group
Footer #2 appears in the Summary Data list.
Footer 1 generates a total for all data selected, Group Footer 1 generates a total for
each selected skillset, and Group Footer 2 generates a total for each selected
timestamp.
27
Click Next.
28
In the Report Layout window, double-click the Group Footer #1 section.
The section bar changes color from blue to purple and expands to reveal the summary
fields in this section.
29
In the Group Footer #1 section, click CallsAnswered.
The Object Properties page appears on the left.
30
On the Object Properties page, in the Width box, type 80.
31
In the Group Footer #1 section, click @RCW_TalkTime.
32
On the Object Properties page, in the Width box, type 80.
33
Double-click the Group Footer #2 section.
34
In the Group Footer #2 section, modify the following Object Properties.
35
Double-click the Report Footer section.
36
In the Report Footer section, modify the following Object Properties.
Group Footer #2 field
Width
CallsAnswered type
80
@RCW_TalkTime type
80