Configuring real-time statistics collection, Configuring real-time statistics collection 122 – Avaya Aura NN44400-710 User Manual
Page 122
Statistics configuration
122
NN44400-710 Contact Center Performance Management
12 November 2010
Configuring real-time statistics collection
To use the Real-Time Reporting feature of Contact Center Manager Administration, you
must first configure Contact Center Manager Server to collect the types of statistics to
see in the Real-Time Reporting displays. You can configure the following seven types
of predefined real-time statistics:
•
skillset statistics (mandatory)
•
nodal statistics (mandatory)
•
application statistics
•
IVR statistics (Avaya Communication Server 1000)
•
route statistics (Avaya Communication Server 1000 PABX only)
•
agent statistics
•
network statistics (Avaya Communication Server 1000 PABX only)
For each of these real-time statistics, you must indicate the viewing mode (moving
window or interval-to-date). The interval-to-date settings that you choose start
immediately and apply to all real-time displays at all sites on your network that use the
interval-to-date mode.
Procedure steps
Step
Action
1
Log on to the Configuration component.
2
In the left pane, select the server on which to configure the real-time statistics.
3
In the right pane, select the viewing mode for the following statistics:
•
Skillset Statistics: You must select a viewing mode value for this statistic. The
system automatically collects this required statistic for Intrinsics in writing scripts.
•
Nodal: You must select a viewing mode value for this statistic. The system
automatically collects this required statistic for Intrinsics in writing scripts.
•
Application Statistics: Optional.
•
IVR Statistics: Optional.
•
Route Statistics: Optional. Available on an Avaya Communication Server 1000
PABX only.
•
Agent Statistics: Optional.
•
Network Statistics: Optional. Available on an Avaya Communication Server 1000
PABX only.
4
In the Data Collection Interval boxes, type the interval duration to use in the
interval-to-date data collection mode.
5
In the One of the intervals starts at box, type the start time for statistics collection in
the interval-to-date data collection mode.