Avaya Aura NN44400-710 User Manual
Page 131
NN44400-710 Contact Center Performance Management
12 November 2010
131
Report Creation Wizard
37
Click the Group Footer #1 section.
38
Click the Add Text Field icon on the toolbar.
39
On the Object Properties page, modify the following properties:
•
In the Title box, type Skillset.
•
In the Width box, type 80.
•
In the Height box, type 20.
•
In the Left box, type 300.
•
In the Top box, type 3.
•
From the Text Align list, select Right.
•
Select the Bold check box.
40
Click the Group Footer #2 section.
41
Click the Add Text Field icon on the toolbar.
42
On the Object Properties page, modify the following properties:
•
In the Title box, type Timestamp.
•
In the Width box, type 80.
•
In the Height box, type 20.
•
In the Left box, type 300.
•
In the Top box, type 3.
•
From the Text Align list, select Right.
•
Select the Bold check box.
43
Click the Report Footer section.
44
Click the Add Text Field icon on the toolbar.
45
On the Object Properties page, modify the following properties:
•
In the Title box, type Totals.
•
In the Width box, type 80.
•
In the Height box, type 20.
•
In the Left box, type 300.
•
In the Top box, type 3.
•
From the Text Align list, select Right.
Report Footer field
Width
CallsAnswered type
80
@RCW_TalkTime type
80