HID DTC4500e User Guide - Manual (Page 89)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
April 2014 Page 89
8 Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
Global Technical Support, as needed, for this card printer.
Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6
or by fax at
(952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support.
•
Position a phone near the printer and computer so the Technician can help to troubleshoot the
printer.
• Please have a self-test and a sample card ready when calling HID Technical Support.
8.1 Reading the Serial Numbers on a FARGO Printer
You can determine when your card printer was manufactured by reading directly from the serial
number (affixed to your card printer).
Example: Serial Number
B2050028 (2012)
B2050028: The first two digits in the serial number indicate the year the printer was built (e.g., the
digits B2 indicate the year 2012).
B2
050028: The third and fourth digits in the serial number indicate the week the printer was built
(e.g., the digits 05 indicate week 5 of that year).
B205
0028: The last four digits indicate the sequence number for the numeric order in which the
printers were built.