HID DTC4500e User Guide - Manual (Page 85)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
April 2014 Page 85
Error Message Cause Solution
# 131
Flipper Jam/Home
Error
A card has become jammed in
the printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper
table, using the buttons to move
the card out.
Resume printing.
Reset the printer and retry. If
problem persists call for technical
assistance.
# 136
Secure Guard Print
Disabled
Printing is disabled by
SecureGuard until a password is
received.
Reset the printer and retry.
If the problem persists, call for
technical assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed. Reset the printer and retry.
If problem persists, call for
technical assistance.
# 144
EEPROM Corrupt
EEPROM Read Error EEPROM restored with factory
default values.
If changes were made in the
Advanced Setting tab in the
printer driver, click the Default
button to reset these numbers.
Reset the printer and try again. If
this problem persists, call for
technical assistance.
#202
Encoder not installed You are trying to send encoding
data, but the Printer is not
configured with this Encoder
type.
iCLASS, Prox, Mifare,
SmartCard
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Install an encoding module.