HID DTC4500e User Guide - Manual (Page 75)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
April 2014 Page 75
6.1.3 Troubleshooting with the Error Message Table
Error Message Cause Solution
# 2
Head Move Error The printhead lift has
malfunctioned.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 8
Head Sensor Error The printhead temperature
sensor is not functioning or is
not connected properly.
Or, the printhead is not cooling
properly.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
# 9
Reboot Required An unspecified system error has
been detected by the printer
firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 25
Ribbon not Installed No ribbon is installed in the
printer.
Install a ribbon and retry.
# 30
Mag Verify Error Magnetic encoding verification
has failed.
Try encoding with a different card.
Verify cards have the magnetic
stripe.
Replace the magnetic encoding
module.
# 31
No Mag Module The printer is not configured with
the encoder data type that you
are trying to send.
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Install a magnetic encoding
module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error EEPROM is restored with
factory default values.
If changes were made in the
Advanced Settings tab in the
printer driver, click the Default
button to reset these numbers.
Reset the printer and try again. If
this problem persists, call for
technical assistance.