HID DTC4500e User Guide - Manual (Page 77)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
April 2014 Page 77
Error Message Cause Solution
# 70
Multiple Feed Multiple cards were fed into the
printer.
Verify the card thickness is set to
the thickness of your cards, then
press the Pause button.
Check for card slippage. If
necessary, run the printer
cleaning routine
Verify the cleaning roller is
properly installed on the ribbon
cartridge.
Verify the cards are not sticking
together.
# 81
Unable to Feed The printer is unable to feed a
card from the input card hopper.
Check the following, then press
the Pause button to continue.
Verify the card thickness setting is
set to the thickness of your cards.
Verify the Cleaning roller is
properly installed on the Ribbon
Cartridge.
Check for card slippage. If
necessary, run the Printer
cleaning routine.
Verify that your cards are within
the perimeters accepted card size
range.
Verify the cards are not sticking
together.
# 82 Mag Jam A card is jammed magnetic
station
Clear any cards in the magnetic
station using the buttons to move
the card out.
Press the
Pause button to
continue.
# 91
Ribbon Out The print ribbon has run out. Install a new ribbon.
Press the
Pause button to
continue or the ON/OFF button to
cancel.