HID DTC4500e User Guide - Manual (Page 82)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
Page 82 April 2014
Error Message Cause Solution
# 45
No Flip Module
installed
Request to print on 2 nd side of
card, but no flipper is installed.
If a Flipper Module is present,
ensure that the Print Both Sides
option in the printer driver is set
correctly.
Install a flipper module.
# 64
# 65
# 66
Reboot Required Unspecified system error
detected by the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 68
Card in Printer A card is jammed in the print
station or card flipping area of
the Printer.
Clear the jam and press the
Pause button.
# 70
Multiple Feed Multiple cards were fed into the
printer.
Verify the card thickness is set to
the thickness of your cards, then
press the Pause button.
Check for card slippage. If
necessary, run the printer
cleaning routine
Verify the cleaning roller is
properly installed on the ribbon
cartridge.
Verify the cards are not sticking
together.
# 81
Unable to Feed The printer is unable to feed a
card from the input card hopper.
Check the following, then press
the Pause button to continue.
Verify the card thickness setting is
set to the thickness of your cards.
Verify the Cleaning roller is
properly installed on the Ribbon
Cartridge.
Check for card slippage. If
necessary, run the Printer
cleaning routine.
Verify that your cards are within
the perimeters accepted card size
range.
Verify the cards are not sticking
together.