HID DTC4500e User Guide - Manual (Page 79)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
April 2014 Page 79
Error Message Cause Solution
# 107
Printing Error An error was detected during
printing.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 109
# 113
Ribbon Release Error The printer cannot locate the
next ribbon panel in order to
release the ribbon from the card.
Ensure that the ribbon is not stuck
to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by
taping the ribbon back onto the
take- up core and manually
advance to the next panel.
Press the Pause button to
continue.
# 110
Card Jam/Align error A card is jammed in the print
station or card flipping area of
the printer.
Clear the jam. Press the Pause
button to continue.
# 111
Head Loading An unrecoverable error has
occurred during printing.
Reset the printer and try again. If
this problem persists, call for
technical assistance.
# 112
Card Jam/Align error A card is jammed in the print
station or card flipping area of
the Printer.
Clear the jam. Press the Pause
button to continue.
# 128
# 170
Calibrate Ribbon The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking
sensor and try again.
# 129
General Utility command input error has
occurred.
Verify the command and reenter.
# 131
Flipper Jam/Home
Error
A card has become jammed in
the printer’s flipper table.
The flipper failed to position
properly while aligning a card or
flipping a card.
Clear any cards in the flipper
table, using the buttons to move
the card out.
Resume printing.
Reset the printer and retry. If
problem persists call for technical
assistance.