Appendixa, Technical support fax order, Incident summary – Allied Telesis AT-S10 TurboStack User Manual

Page 69: Appendix a, Appendix a, “technical support fax order

Appendix A

Technical Support Fax Order

Name _______________________________

____________________________________

Company ____________________________

____________________________________

Address _____________________________

____________________________________

City ____________________State/Province____________ Zip/Postal Code __________
Country _______________________ Phone______________________ Fax __________

Incident Summary

Model number of Allied Telesyn product I am using _____________________________
Firmware release number of Allied Telesyn product _____________________________
Other network software products I am using (e.g., network managers)
____________________________________

____________________________________

Brief summary of problem ______________

____________________________________

Conditions (List the steps that led up to the problem.) ___________________________
____________________________________

____________________________________

Detailed description (Use separate sheet, if necessary)
____________________________________

____________________________________

Please also fax printouts of relevant files such as batch files and configuration files.
When completed, fax this sheet to the appropriate ATI office. Fax numbers can be found
on page 63.