14 troubleshooting – Videotec NXPTZT User Manual
Page 70
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MNVCNXPTZT_1343_EN
14 Troubleshooting
Ask for assistance from skilled personnel if:
• The unit is damaged after being dropped;
• There is noticeable deterioration in performance
of the unit.
• The unit does not work properly, even though
all the instructions in this handbook have been
followed.
PROBLEM
The product does not go on.
CAUSE
Wiring error, blown fuse.
SOLUTION
Make sure the connections are
correct. Check the continuity of the
fuses and if one is blown replace it
using the size as indicated in the
table. If blown fuses are a frequent
problem, contact your authorised
service centre.
PROBLEM
The preset position settings do
not correspond to the shooting
area.
CAUSE
Loss of absolute position reference
point.
SOLUTION
Follow the procedure to calibrate
the P&T from the keyboard (see the
appropriate handbook), or reset the
apparatus by switching it off and on
again.
PROBLEM
The monitor does not show
the picture taken but shows an
image of the type:
Address : 1
Protocol : MACRO
RS485-1:38400 N81 RX
RS485-2:38400 N81 REPEAT
232 : FW UPGRADE ONLY
FW: 0a (Jun 4 2009)
HW: 000-0001
DIP1.1: VIEW CONF. ON
CAUSE
Display Configuration dip-switch
rocker (DIP1, SW1).
SOLUTION
Switch off the pan & tilt, switch
down the dip-switch (DIP1, SW1).
Switch-on the unit again.
PROBLEM
During start-up the pan & tilt is
disabled and the following type
of message is shown:
Address : 1
DE-ICE PROCEDURE
IN PROGRESS…
REMAINING MINUTES:59
CAUSE
The environment temperature is
too low.