Calling hp technical support – HP XP P9500 Storage User Manual
Page 216

Description
Error Code (SSB2)
The command was rejected due to one of the following reasons:
B9C4
•
The specified volume is a P-VOL or S-VOL of Snapshot.
•
The specified volume is a virtual volume.
•
The specified volume is a pool volume.
•
The specified volume is an S-VOL of Continuous Access Journal.
•
The specified volume is a journal volume.
•
The specified volume is reserved for the Auto LUN function.
•
The specified volume is a P-VOL or S-VOL of Business Copy.
•
The consumed capacity exceeded the licensed capacity.
•
The access attribute cannot be changed because the data retention term is set.
•
The specified volume is a command device.
•
The specified volume is in the PAIR or COPY status.
•
The specified volume does not exist.
•
The S-VOL Disable attribute is set to the specified volume.
•
The reserve function cannot be canceled using RAID Manager.
Data Retention is not installed.
B9C7
The consumed capacity exceeded the licensed capacity.
B9C9
The command was rejected due to one of the following reasons:
B9CA
•
Fewer days are set as the data retention term.
•
More than 60 years are set as the data retention term.
•
An interface other than Java updated the settings while Data Retention was in the process
of changing them. A conflict occurred between Java and the other interface.
The retention term cannot be set because the access attribute is read/write.
B9CB
Calling HP Technical Support
If you need to call HP Technical Support, make sure you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved by the FD Dump Tool, the exact content of messages
appearing on the Remote Web Console, and severity levels and reference codes appearing on
the Status tab of the Remote Web Console main window (see the HP XP P9000 Remote Web
Console Messages).
The HP Technical Support staff is available 24 hours/day, seven days a week. If you need technical
support, please call:
•
United States: (800) 446-0744
•
Outside the United States: (858) 547-4526
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Troubleshooting