HP Color LaserJet 5500 Printer series User Manual
Page 174
Issue
Cause
Solution
The correct paper type is not
specified in the software or
printer driver.
Verify that the correct paper
type is selected in the software
or printer driver.
The input tray is overfilled.
Remove excess paper from the
input tray. Make sure the paper
does not exceed the maximum
stack height indicator mark in
Trays 2, 3, or 4. Do not exceed
the maximum stack height for
Tray 1.
Paper in another input tray
is the same size as the
transparencies, and the printer
is defaulting to the other tray.
Make sure that the input tray
containing the transparencies or
glossy paper is selected in the
software application or printer
driver. Use the printer control
panel to configure the tray to the
paper type loaded.
Transparencies or glossy paper
will not feed
The tray containing the
transparencies or glossy
paper is not configured correctly
for type.
Make sure that the input tray
containing the transparencies or
glossy paper is selected in the
software application or printer
driver. Use the printer control
panel to configure the tray to
the paper type loaded. See
.
Transparencies are not printed
correctly and the printer
control panel displays the
41.5
UNEXPECTED TYPE IN TRAY
error message
The OHT sensor is dirty.
Clean the OHT sensor. See
Envelopes are loaded in an
unsupported tray. Only Tray 1
can feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or
damaged.
Try using different envelopes.
Store envelopes in a controlled
environment. Try rotating
the envelope orientation to
load long-edge first, and set
the tray switch to Custom.
See
for more
information.
Envelopes are sealing because
the moisture content is too high.
Try using different envelopes.
Store envelopes in a controlled
environment.
Envelope orientation is
incorrect.
Verify that the envelope
is loaded correctly. See
.
This printer does not support
the envelopes being used.
See
weights and sizes
or the
HP LaserJet Printer Family Print
Media Guide.
Envelopes jam or will not feed
in the printer
Tray 1 is configured for a size
other than envelopes.
Configure Tray 1 size for
envelopes.
164
Chapter 8 Problemsolving
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