Solving communication problems – HP Designjet 700 Printer series User Manual

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Company confidential. Postillo/755CM User’s Guide Final Freeze Status:Frozen

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Solving Communication Problems

If There is a Problem Communicating between Your Computer
and the Printer

Some symptoms of a communication problem are:

–

The front-panel

Receiving

light does not come on.

–

The front-panel display does not show

STATUS / Receiving.

–

Your computer displays an error message when you are trying to print.

–

Your computer or printer “hangs” (stays idle) while communication is taking
place.

–

Your printed output shows random or inexplicable errors (misplaced lines,
partial drawings etc.)

Items to start checking are:

Have you selected the correct interface port in your software?

Does the printer work correctly when receiving files from other software?

If the printer is connected to a network, try using it when connected directly to
your computer.

If your printer is connected to your computer via any other intermediate de-
vices, such as switch boxes, buffer boxes, cable adapters, cable converters etc.,
try using it when connected directly to your computer.

Try another interface cable. For details of supported cables, see page 11-8.

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TROUBLE-

SHOOTING

Troubleshooting

Solving Communication Problems