Troubleshooting – HP 3PAR Application Software Suite for Microsoft Exchange User Manual
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an application error message is displayed. To avoid this error, log off and log on after the
update.
Troubleshooting
This appendix is designed to be used like a Frequently Asked Questions section. It will help find
solutions to some of the common issues that may arise when running HP 3PAR Recovery Manager
for Exchange.
NOTE:
HP 3PAR Recovery Manager for Exchange depends on the VSS Framework and the
Microsoft Exchange writer to be in a good state to function properly. If a problem occurs, check
the status of the Exchange Writer with the command vssadmin list writers.
NOTE:
(For Exchange 2007) The state of the Microsoft Exchange writer should be 'stable' (for
the Replication Writer in CCR configurations). If it is not stable, restart the Information Store service.
You may also need to restart the VSS Service.
Problem:
You may get the following message when operating in the Windows 2008 environment while
executing Create VC or Mount VC with the Disk Management window open.
Suggestion:
This message can be ignored by clicking Cancel as advised by Microsoft on their support site:
.
Problem:
The virtual copy creation always fails on mailbox database/storage group integrity checking.
Suggestion:
Make sure that the Exchange management tool on all HP 3PAR Recovery Manager for Exchange
installed hosts have the same service pack installed.
Problem:
Recovery Manager is running on both backup and server production server but Recovery Manager
consistently fails to issue a command to the remote system.
Suggestion:
Make sure that the communication port for Recovery Manager is set to be the same on all Recovery
Manager installed systems. You need to restart the HP 3PAR Recovery Manager for Exchange
Agent service on every system followed by the port change command. If the firewall or security
monitoring software is installed, verify that the communication port and remote registry service
ports (139 and 445) are allowed for access.
Problem:
Recovery Manager cannot locate the Exchange Server.
Suggestion:
Recovery Manager uses the Active Directory structure to locate Exchange server information within
the same domain or, if you have registered multiple Active Directory domains, within the registered
domains. Recovery Manager cannot access the Exchange information if you have only configured
local domains and the information is not in the same domain, or if you have set up multiple Active
Directory domains but the information is in an unregistered domain.
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Troubleshooting