HP Latex 360 Printer - Manual (Page 86)

If you see the above display on the front panel, proceed as follows.
1. Lift the substrate lever.
2. Manually reposition the substrate on the platen.
3. Lower the substrate lever.
4. Repeat the above steps until the front panel displays the Ready message.
The substrate has jammed
When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of
several error codes (see
Front-panel error codes on page 160 ).
If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special
procedure for loading such substrates. See
The loading accessory (360 only) on page 58 .
Check the substrate path
This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If this
has happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and
load a new roll.
Otherwise:
1. Turn off the printer at the front panel, then also switch off the power switch at the rear.
2. Open the printer window.
3. Cut the substrate where it enters the printer, and rewind the input roll.
80 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW