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Cop y – Canon VB-C60 User Manual

Page 256

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256

VK Troubleshooting

Cannot log into a Storage Server from a Viewer.

Situation

You cannot log into a Storage Server from a Viewer.

Solution

Check the following:

• The login user name and password are correct.

• The network between the server and the Viewer has no problem.

• The IP address of the server to which you want to login is correct.

• The ping command succeeds for the server from the Viewer.

• When the proxy is configured in Internet Explorer, change the settings to

exclude the VK server.

Cannot view live video.

Situation

You cannot view live video.

Solution

Check the following:

• If “Could not connect to camera” is displayed in the Video Window, check

whether the power source of the Camera Server and the network have no
problem.

• An error is displayed in the Timeline in the Viewer.

➝ If “Connect to : Error Occurred” is displayed,

check whether the power source of the Camera Server and the network
have no problem.

• The screen goes black when layout is switched, but video is displayed after

a few seconds.

➝ Too many Camera Servers that exceed the performance of your PC are

displayed in the Viewer, or a live frame rate that exceeds the performance
of your PC is set. Reduce the number of Camera Servers to be displayed,
or decrease the live frame rate.

When a layout sequence is running in the Viewer, the Video Window suddenly goes
black and video of the Camera Server cannot be displayed.

Situation

When a layout sequence is running, the Video Window goes black and video
of the Camera Server cannot be displayed.

Solution

When many Camera Servers are placed in one layout and a layout sequence
is run in a short time, system resources required for communication may run
short. Reduce the number of Camera Servers to be displayed in a layout, or
make the switching interval for layout sequences longer.

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