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Cop y, Vk troubleshooting – Canon VB-C60 User Manual

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VK Troubleshooting

Viewing Screen and Video Windows

This section describes how to solve problems that may occur when you are using VK-
64/VK-16.

Some of the thumbnails are not showing in the Camera Selection Area.

Situation

You do not have enough thumbnails on display to make the scrollbar appear,
but some of the thumbnails that were displayed before are no longer shown.

Solution

Most likely you have selected another Zone or Location from the drop-down
menu that is further down the list and the thumbnails have been scrolled to the
left to show the selected Zone (

➝ P. 187). Check the selected Location and

Zone.

Cannot Pan, Tilt or Zoom a Camera Server in a Video Window.

Situation

You have clicked a Video Window to get Camera Server control, but the shape
of the mouse cursor is not changed to operate the Camera Server.

Solution

Double-click the Video Window or select Get Camera Control from the Video
Window menu (

➝ P. 194). Alternatively, check whether recorded video is not

being played. If video is not being played, the title bar of the Video Window will
be gray, not black (

➝ P. 193).

The Record Now feature is gray and disabled in one Video Window menu, however it is
enabled in other Video Window menus.

Situation

You have clicked a Video Window to display a Video Window menu and
Record Now is gray (disabled). However, other Video Windows have the
function enabled.

Solution

Check if a Camera Server in the Video Window has the setting that disables
recording (when the Camera Server was configured, Do not Record was
selected).

Layouts set up by another user cannot be seen.

Situation

In the Organize Layouts & Layout Sequences dialog, you have clicked in
the Personal Layouts folder in order to open a Layout created by another
user.

Solution

Layouts saved in the Personal Layouts folder cannot be seen by other users.
To show a created Layout to all users, it should be created by a user with
Administrator privileges and saved to the Shared Layouts folder (

➝ P. 172).

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