AASTRA 1560_1560ip User Guide - Manual (Page 69)

Operator groups
eud-1431/1.0 – OIP R8.3 – 02.2012
69
Working in operator groups
You can log in and log out as member of a operator group, and activate the
pause and wrap up status, using agent control.
Your system administrator determines which users belong to which operator
group. A user can belong to several operator groups.
Properties of an operator group
Your system administrator has the possibility of grouping several OIP PC operator
consoles into an operator group. In doing so he will specify the following properties
for the operator groups:
• Global operator number. Your system administrator can also specify a separate
operator number for each operator group.
• As a member of an operator group, you have access to a number of agent functions
of the call centre in addition to the operator functions, e. g. log in, log out or break.
Operator groups Description
Group name Your system administrator enters the group name.
Status
• Logged in
• Logged out
Presented calls
Your system administrator specifies which operator calls are
displayed:
•
Own : only the calls you receive.
• All : all calls to this operator group.
Click on .
Or: Select Groups > Operator groups .
➔
You obtain an overview of all the operator groups you are assigned to.
eud-1431_POOL_en.book Page 69 Wednesday, February 15, 2012 12:30 PM