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Answering incoming calls while transferring, Consultation hold transfer, Handling calls – AASTRA BluStar 8000i User Guide EN User Manual

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Handling Calls

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41-001389-00 Rev 02 – 04.2012

Answering Incoming Calls while Transferring

To answer an incoming call while a transfer in progress:

Consultation Hold Transfer

If you wish to talk privately to a third party prior to transferring an existing call, do the following:

1.

If an incoming call appearance arrives before completing a transfer, touch answer to connect to the incoming call.

Note:
You may also choose to decline the call, which automatically disconnects the call.

2.

The call that is being transferred will remain on hold and the transfer operation will be cancelled. Any other calls on
hold will remain on hold.

1.

During a call (call 1), touch hold.
The pickup button appears on the screen and the LED of the L1 key flashes slowly indicating that the call is on hold.

2.

Select a contact (call 2) that you wish to connect call 1 to.
When the call connects, a private conversation between you and the new contact (call 2) can occur without the partic-
ipation of call 1 (who is on hold).

3.

When you have finished conversing with call 2, touch the transfer button in the telephone controls menu while call 2’s
call appearance is active.

4.

Touch the transfer button under call 1.

You will hear a sound from your BluStar 8000i indicating that the two calls have connected. Both call appearances are
removed from your BluStar 8000i screen.

After the call is transferred, any other calls on hold remain on hold.