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Remote management, A.9 remote management – ZyXEL Communications 650 Series User Manual

Page 458

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Prestige 650 Series User’s Guide

A-6

Troubleshooting

Chart A-12 Troubleshooting Internet Access

STEPS CORRECTIVE

ACTION

2

If the DSL LED is off, refer to Section A.1.3.

3

Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet
Access
chapter (SMT).

4

Make sure you entered the correct user name and password.

5

For wireless stations, check that both the Prestige and wireless station(s) are using the same
ESSID, channel and WEP keys (if WEP encryption is activated).

6

(In Germany) Make sure you have a UR-2 line. Contact your local telephone company for more
information.

Internet connection disconnects.

Chart A-13 Troubleshooting Internet Connection

STEPS CORRECTIVE

ACTION

1

Check the schedule rules. Refer to the Call Scheduling chapter (SMT).

2

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).

3 Contact

your

ISP.

A.9 Remote

Management

I cannot remotely manage the Prestige from the LAN or WAN.

Chart A-14 Troubleshooting Remote Management

STEPS CORRECTIVE

ACTION

1

Refer to the Remote Management Limitations section in the Firmware and Configuration File
Management
chapter (SMT) for scenarios when remote management may not be possible.

2

Use the Prestige’s WAN IP address when configuring from the WAN.

Use the Prestige’s LAN IP address when configuring from the LAN.

3 Refer

to

Section A.6 for instructions on checking your LAN connection.

Refer to Section A.7 for instructions on checking your WAN connection.

4

See also the Section A.4.