Technical support, Getting help, Touch-screen help – Verizon One User Manual
Page 136: Help with your dsl service, Verizon one user guide
© 2006 Verizon
Verizon One
User Guide
136
21. Technical Support
21.1 Getting Help
21.1.1 Touch-Screen Help
There are multiple ways to get help with
Verizon One
:
• Touch
at the top of any screen to
fi nd instructions and helpful tips for that
screen.
• From the
Home
screen, access the
Menu, and then the
Help
icon – to
locate general instructions and FAQs.
21.1.2 Help with Your DSL Service
Your PC
You must ensure that your computer
meets minimum system requirements.
Otherwise, your DSL service will not
work properly. Visit our online tool at:
for instructions.
Your DSL Service Ready Date
By following the
Welcome
screens on
the
Verizon One
display (see section
7.2)
Verizon One
will automatically check
for an active DSL connection and notify
you when your Service Ready Date has
arrived. However, if you would like to fi nd
out when your service will be activated,
DSL Installation
Once
Verizon One
has detected an active
DSL Connection and notifi ed you that your
DSL Service Ready Date has arrived,
Verizon One
will instruct you to insert
the DSL Installation CD to complete your
DSL registration. Inserting the CD into
your primary computer will then provide
Step-by-Step Instructions for installing DSL
Filters in your home, and assist you with
your account set-up.
The Verizon Online Support Center
Once you install your CD software, click
the “Verizon Online Support Center” icon
(the question mark on your desktop). It
works even when your computer is offl ine.
have an active Internet connection.