Palm Treo 755P - Manual (Page 322)

314 Section 7A: Help
Third-Party Applications
Some third-party applications can cause conflicts with your Treo device. Third-party
applications that modify the wireless features of your device may require extra
troubleshooting. If you recently installed an application and your Treo device seems to be
stuck, try the following:
1. Perform a soft reset (see “Soft Reset” on page 288).
2. If the problem persists, perform a system reset (see “System Reset” on page 288).
3. Delete the most recently installed application from your Treo device (see “Removing
Applications” on page 238).
4. If the problem persists, perform another system reset.
5. If possible, synchronize your device with your computer to back up your most recent
information.
6. If you’re unable to perform the steps above or the problem persists, locate your
Backup folder on your computer and rename the folder (for example, BackupOld).
Note that “Palm” in the following locations might be “Handspring” or “palmOne,”
based on the device you’re upgrading from:
Ⅲ Windows: C:\Program Files\Palm\device name.
Ⅲ Mac: Mac HD/Users//Documents/Palm/Users/.
7. Perform a hard reset (see “Hard Reset” on page 289).
8. Synchronize to restore your Contacts, Calendar, Tasks, Memos, and Pics&Videos
information. You may need to manually restore information in other applications.
9. If the problem is resolved, begin reinstalling your third-party applications one at a
time by double-clicking a single file in the original Backup folder that you renamed,
and sync after each application you install.
10. If the problem recurs, delete the last application you installed and report the problem
to its developer.