beautypg.com

Palm Treo 755P User Manual

Page 317

background image

Section 7A: Help

309

He
lp

The Device Won’t Connect to the Internet

Your Treo 755

P

smart device by Palm supports Sprint Vision and Sprint Power Vision, two

ways to connect to the Internet that are persistent and are faster and more reliable than a
regular dial-up connection. All Sprint customers can connect to the Internet, but to avoid
high per-minute charges, we recommend that you subscribe to a Sprint Vision plan.
Contact Sprint to verify that your subscription plan includes Sprint Vision services and that
these services have been correctly activated, and to confirm your username and password.
Sprint should also be able to tell you if there are any outages in your area.

1.

Press and hold Power/End

to turn off your phone. Then press and hold

Power/End

again to turn your phone back on.

2.

Press Phone

and look for either the Sprint Vision

icon or Sprint Power Vision

or icon in the title bar of the Main view.

3.

If you see one of these icons, you are in a data coverage area. Try connecting to the

Internet again. If you do not see one of these icons, press Applications

, select Prefs

, and continue with the following steps.

4.

Select Network.

5.

Select the Service pick list and select Power Vision. (If Power Vision does not appear in
the list, call Sprint for assistance.)

6.

Select Connect.

7.

If the connection is successful, go to the Web browser. If you still can’t make a
connection, perform a soft reset (see “Soft Reset” on page 288).

8.

If your phone did not turn on automatically, press and hold Power/End

to turn

on your phone, and try connecting to the Internet.

9.

Contact Sprint to verify the following:

Your subscription plan includes high-speed data services.

Data services have been activated on your account.