Technical support, F technical support, Orinoco ap-2500 user guide – Proxim ORiNOCO AP-2500 User Manual
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ORiNOCO AP-2500 User Guide
F
Technical Support
If you are having a problem using an AP-2500 and cannot resolve it with the information in
, gather the
following information and contact your local authorized reseller.
Gather the following information before contacting your reseller:
•
List of ORiNOCO products installed on your network; include the following:
–
Product names and quantity
–
Part numbers (P/N)
–
Serial numbers (S/N)
•
List of ORiNOCO software versions installed
–
For the AP-2500, check the Web browser interface’s
screen
–
Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from
Proxim Web site, etc.)
•
Information about your network
–
Network operating system (e.g., Microsoft Networking); include version information
–
Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
–
Ethernet frame type (e.g., 802.3, Ethernet II), if known
–
IP addressing scheme (include address range and whether static or DHCP)
–
Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
–
Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
–
Type of Security enabled on the wireless network (None, WEP Encryption)
•
A description of the problem you are experiencing
–
What were you doing when the error occurred?
–
What error message did you see?
–
Can you reproduce the problem?
–
For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs
NOTE
The latest software and documentation is available for download at
If necessary, you can contact Proxim Technical Support directly. However, all queries should first be directed to your
local supplier.
•
All Customers are entitled to have 30 days free customer support. Please note that all Support Requests
which are outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per incident.
•
Authorized partners are entitled to have unlimited customer support.
•
To receive e-mail technical support, please include the serial number of the product(s) in question. The serial
number should be on the product and conform to the following format: ##UT######## or ##R7########. We
will be unable to respond to your inquiry without this information.
For the U.S. and Canada:
Phone: 1-866-ORiNOCO
(1-866-674-6626)
E-mail: