Motorola ENTERPRISE DIGITAL ASSISTANT MC70 - Manual (Page 175)

Maintenance and Troubleshooting 8 - 11
Trigger Handle
EDA battery is not
charging. EDA was removed from
MSR or MSR was
unplugged from AC
power too soon. Ensure MSR is receiving power. Ensure EDA is attached
correctly. Confirm main battery is charging under
Start >
Settings > System > Power . The standard capacity battery
(1900 mAh) fully charges in less than four hours. The
extended capacity battery (3800 mAh) fully charges in less
than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The EDA is not fully
attached to the MSR. Detach and re-attach the MSR to the EDA, ensuring it is
firmly connected.
During data
communication, no
data transmits, or
transmitted data
was incomplete. EDA detached from
MSR during
communications. Reattach EDA to MSR and retransmit.
Incorrect cable
configuration. See the system administrator.
Communication
software is not installed
or configured properly. Perform setup as described in Chapter 3, ActiveSync .
Table 8-9 Troubleshooting the Trigger Handle
Problem Cause Solution
Cannot insert EDA
in Trigger Handle. Cleat is not installed on
the EDA. Install the cleat. Installing the Trigger Handle Cleat on page
2-24 .
Scan line does not
appear when trigger
is pressed. EDA is not attached
properly to the Trigger
Handle and is not
making contact with the
connector. Remove the EDA from the Trigger Handle and reinsert.
EDA does not contain a
scanning application. Load a scanning application on the EDA.
Scanning application is
not active. Start the scanning application.
Table 8-8 Troubleshooting the Magnetic Stripe Reader (Continued)
Symptom Possible Cause Action