Motorola ENTERPRISE DIGITAL ASSISTANT MC70 - Manual (Page 174)

8 - 10 MC70 Integrator Guide
Cables
Magnetic Stripe Reader
Table 8-7 Troubleshooting the Cables
Symptom Possible Cause Action
EDA battery is
not charging. EDA was
disconnected from AC
power too soon. Connect the power cable correctly. Confirm main battery is
charging under
Start > Settings > System > Power . The standard
capacity battery (1900 mAh) fully charges in less than four hours.
The extended capacity battery (3800 mAh) fully charges in less
than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The EDA is not fully
attached to power. Detach and re-attach the power cable to the EDA, ensuring it is
firmly connected.
During data
communication
, no data
transmits, or
transmitted
data was
incomplete. Cable was
disconnected from
EDA during
communications. Re-attach the cable and retransmit.
Incorrect cable
configuration. See the system administrator.
Communication
software is not
installed or configured
properly. Perform setup as described in the Chapter 3, ActiveSync .
Table 8-8 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Action
MSR does not read
card. MSR removed from
EDA during card swipe. Reattach MSR to EDA and reswipe the card.
Faulty magnetic stripe
on card. See the system administrator.
MSR application is not
installed or configured
properly. Ensure the MSR application is installed on the EDA.
Ensure the MSR application is configured correctly.