Rescue switch, Cannot access the system control center, Testing connectivity to the satellite – Hughes SATELLITE HN9000 User Manual
Page 116: Cannot access the system, Control center
Rescue switch
Do not use the recessed rescue switch on the modem’s rear panel unless you are a qualified
technician. Pressing this switch could cause the modem to become inoperable.
Cannot access the System Control Center
Follow these steps if you cannot access the System Control Center after installation of the satellite
modem.
1.
If the modem is using a private IP address, confirm that DHCP is enabled on the customer’s
computer.
This procedure is explained in
Configuring a computer to use DHCP
on page 109.
2.
Open a web browser on a computer connected to the satellite modem.
3. In the browser address bar, type
www.systemcontrolcenter.com
or
192.168.0.1
and press
Enter.
Note: To use
192.168.0.1
, DHCP must be enabled on the computer.
If the System Control Center does not appear, continue with the remaining steps.
4.
Make sure that the satellite modem is powered up. The Power and LAN LEDs should be
continuously lit—except that the LAN LED may blink if there is LAN activity.
5.
Make sure the DC power cord adapter is securely attached to the satellite modem.
6.
If the LEDs are off, make sure the Ethernet cable is securely attached to the satellite modem
and the customer’s computer.
7.
If you complete the installation and you still cannot access the System Control Center, contact
Installer Support.
Testing connectivity to the satellite
If you have problems connecting to the Internet, you can use the Connectivity Test page to test
connectivity between the modem and the satellite. This connectivity test sends test messages on
a loop from the modem to the satellite and back to the modem, as shown in
on page 101. If the test succeeds, it verifies that the modem can connect
to the satellite.
HN9000 Satellite Modem Installation Guide
100
1037576-0001 Revision E
Troubleshooting
Chapter 11