Technical support, Hp contact information, Before you contact hp – HP ProLiant Series ML100 User Manual
Page 90: Customer self repair, Before proceed, Re you contact hp, Befo, Cust m, O er self repair
Technical support
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
In the United States, for contact options see the
•
Contact HP United States webpage
o contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website
•
In other locations, see the Contact HP worldwide (in English) webpage
re you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
Befo
•
Product identification number
•
Cust m
HP p
for gr
ective parts replacement. If during the diagnosis period HP (or HP
rvi
part,
•
parts, you will be charged for the travel and labor costs of this service.
•
Product model name and number
•
Applicable error messages
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
o er Self Repair
roducts are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
eater flexibility in performing def
se ce providers or service partners) identifies that the repair can be accomplished by the use of a CSR
HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
Technical support 90