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Symptom information, Preparing the server for diagnosis, Common problem resolution – HP ProLiant Series ML100 User Manual

Page 42: Prepa, Ring the server for diagnosis

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WARNING:

To reduce the risk of personal injury or damage to the equipment:

20.

sistance to lift and stabilize the chassis during installation or

is unstable when not fastened to the rails.

ting the server in a rack, remove the power supplies and any other

odule to reduce the overall weight of the product.

41-27.22 kg

Observe local occupation health and safety requirements and guidelines for
manual handling.

47.18-60 lb

Obtain adequate as
removal.

The server

When moun
removable m

CAUTION:

To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

clearance at the front and back of the server.

CAUTION:

The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

failure? After which steps does the problem occur?

r remove hardware or software? If so, did you remember to change the


occurs randomly, what is the duration or frequency?

ware records for information.

LEDs and their statuses.

Prepa

1.

Be sure the server is in the proper operating environment with adequate power, air conditioning,

ty control. Refer to the server documentation for required environmental conditions.

2.

Record any error messages displayed by the system.

ys

c.

Power down the server (on page

6

).

Before troubleshooting a server problem, collect the following information:

What events preceded the

What has been changed since the time the server was working?
Did you recently add o
appropriate settings in the server setup utility, if necessary?

How long has the server exhibited problem symptoms?
If the problem

To answer these questions, the following information may be useful:

Run HP Insight Diagnostics and use the survey page to view the current configuration or to compare

it to previous configurations.
Refer to your hardware and soft

Refer to server

ring the server for diagnosis

and humidi

3.

Remove all diskettes and CDs from the media drives.

4.

perform an orderly shutdown, if possible. This means you must:

Exit any applications.

Power down the server and peripheral devices if you will be diagnosing the server offline. Alwa

a.
b.

Exit the operating system.

Troubleshooting 42