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Option ROM Configuration for Arrays ....................................................................................................... 32
HP Insight Diagnostics.............................................................................................................................. 32
Management tools................................................................................................................................... 33
ROMPaq utility.............................................................................................................................. 33
Lights-Out 100i technology ............................................................................................................. 33
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives................................................................ 33
HP ProLiant Essentials Integrated Lights-Out Select Pack ...................................................................... 33
USB support.................................................................................................................................. 34
Remote support and analysis tools ............................................................................................................. 34
HP Insight Remote Support software ................................................................................................. 34
Keeping the system current ....................................................................................................................... 35
Drivers ......................................................................................................................................... 35
Operating System Version Support .................................................................................................. 35
Subscriber's choice........................................................................................................................ 35
Embedded SATA RAID feature .................................................................................................................. 35
Configuring the SATA RAID feature.................................................................................................. 35
Enabling the SATA RAID feature in RBSU.......................................................................................... 35
Creating a RAID volume ................................................................................................................. 36
Required hardware.................................................................................................................................. 36
Diskette and CD-ROM drive options ................................................................................................. 36
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives................................................................ 37
Creating a diskette image............................................................................................................... 37
Installing the Embedded SATA RAID driver with a USB diskette drive.................................................... 37
Installing the Embedded SATA RAID driver using Virtual Floppy........................................................... 37
USB diskette and CD-ROM drives .............................................................................................................. 38
Installing an operating system ................................................................................................................... 38
Installing a supported Microsoft® Windows® OS.............................................................................. 38
Installing a supported Linux or NetWare OS ..................................................................................... 39
Troubleshooting .......................................................................................................................... 40
Pre-diagnostic steps ................................................................................................................................. 40
Important safety information............................................................................................................ 40
Symptom information ..................................................................................................................... 42
Preparing the server for diagnosis.................................................................................................... 42
Common problem resolution ........................................................................................................... 43
Troubleshooting flowcharts ....................................................................................................................... 45
Start diagnosis flowchart ................................................................................................................ 46
General diagnosis flowchart ........................................................................................................... 46
Power-on problems flowchart .......................................................................................................... 48
POST problems flowchart ............................................................................................................... 50
OS boot problems flowchart ........................................................................................................... 52
Server fault indications flowchart ..................................................................................................... 53
Hardware problems................................................................................................................................. 55
Power problems ............................................................................................................................ 56
General hardware problems ........................................................................................................... 57
Internal system problems................................................................................................................. 59
System open circuits and short circuits.............................................................................................. 67
External device problems................................................................................................................ 68
Audio problems............................................................................................................................. 69
Printer problems ............................................................................................................................ 69
Mouse and keyboard problems ....................................................................................................... 69
Modem problems .......................................................................................................................... 70
Network controller problems ........................................................................................................... 72
Software problems .................................................................................................................................. 73
Contents 4
