Online support, Phone support, Information to collect before you contact support – HP BL860C User Manual
Page 107
Online Support
To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at
On our web page, enter the server
blade model number (for example, “BL860c”) and search the field.
The following information is available on this website:
•
Software and firmware updates
•
The latest drivers and utilities
•
Additional documentation
Phone Support
To contact HP customer support by phone, go to the HP Support Center (HPSC) near you, at:
Local phone numbers are listed in your native language for help.
Information to Collect Before you Contact Support
NOTE:
It is highly recommended that you keep detailed records of any changes to your server
blade(s), and of how server blade behavior has changed over time, or as a result of changes made
to your server blade(s).
Before you contact HP support, you should:
1.
Use this chapter (
) to solve the problem.
•
Note failure symptoms and error indications (LEDs and messages).
•
Capture and permanently log the current SEL and FPL contents.
•
Try to determine precisely what did or did not happen.
2.
Collect the following information:
•
The model number of your server blade (for example, “BL860c”).
•
The product number of your server blade. This can be found on the identification label,
which is found at the front of the unit. (Typically, of the form “AD000A”)
•
The serial number of your server blade. This can be found on the identification label.
3.
Be familiar with your server blade configuration.
•
Are you using the LAN, RS-232, or web interface to monitor the server blade(s)?
•
How many processors and DIMMs were installed?
•
What versions of processor and memory are used and where are they installed?
•
What accessories are installed?
4.
Determine the following
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the server blade(s)?
•
Which version of HP-UX is in use?
Reporting Your Problems to HP 107