Epson WorkForce WF-2960 Wireless All-in-One Color Inkjet Printer User Manual

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• When you have made settings to save received faxes to a computer, turn on the computer. The

received fax is deleted once it has been saved to the computer.

• Check if the sender's fax number is registered to the

Rejection Number List

• If you enabled

Rejection Fax

options, check if the sender is blocked, did not set up header

information, or is not registered in your contacts list, as necessary.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

• If you have not connected a telephone to the printer, set the

Receive Mode

setting to

Auto

on the

control panel.

• If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax

product in your operating system:

Windows:

Make sure the product appears in

Devices and Printers

Printer

, or

Printers and Other

Hardware

. If the product does not appear, uninstall and re-install the Epson FAX Utility.

Mac:

Select

System Preferences

Printers & Scanners

(or

Print & Scan

Print & Fax

) and make

sure your product appears. If your product does not appear, click

and add your product. If the

product does appear, double-click it and make sure it is not paused.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.

Parent topic:

Solving Faxing Problems