Epson WorkForce WF-2960 Wireless All-in-One Color Inkjet Printer - Manual (Page 254)

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Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is
not responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your fax and network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
Cannot Print Over a Network
Cannot Scan Over a Network
Parent topic: Solving Problems
Related tasks
Printing a Network Status Sheet
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid
placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a
filing cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.