Nothing prints – Epson WorkForce WF-2960 Wireless All-in-One Color Inkjet Printer User Manual
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Parent topic:
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• Make sure there are no errors or paper jams in the product.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• If your computer is connected using a USB cable, try a different USB port on your computer or a
different cable.
• Make sure the printer status is not offline or pending.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click
Print Queue
on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on-
screen instructions to check the connection status:
•
Windows 11
: Click
, then search for
Epson Printer Connection Checker
and select it.
•
Windows 10
: Click
and select
Epson Software
>
Epson Printer Connection Checker
.
•
Windows 8.x
: Navigate to the
Apps
screen and select the
Epson Printer Connection Checker
icon.
•
Windows 7
: Click
and select
All Programs
>
Epson Software
>
Epson Printer Connection
Checker
.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.