Epson WorkForce Pro WF-7820 All-in-One Inkjet Printer - Manual (Page 347)

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Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control
panel.
• If you are scanning with the ADF, make sure the ADF and document covers are closed.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility . Make sure the correct product is
selected. If necessary, select the Other tab and click Reset .
Windows 8.x : Navigate to the Apps screen and select Epson Scan 2 Utility . Make sure the correct
product is selected. If necessary, select the Other tab and click Reset .
Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other
tab and click Reset .