Network software cannot find product on a network – Epson WorkForce Pro WF-7820 All-in-One Inkjet Printer User Manual
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• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on
your device may have been changed. If necessary, delete the existing
DIRECT-xxxxxxxx
connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic:
Related concepts
Related tasks
Selecting Wireless Network Settings from the Control Panel
Printing a Network Status Sheet
Related topics
Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2.
Windows only:
Uninstall your product software.
3. Restart your router following the instructions in your router documentation.
Note:
If you are reading these instructions online, you will lose your Internet connection when you
restart your router, so note the next step before restarting it.
4. Download your product software from the Epson website using the instructions on the
Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.