Sony WI-1000XM2 Noise-Canceling Wireless In-Ear Headphones (Black) - Manual (Page 55)

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Appendix
Troubleshooting
Before bringing in your unit for service, check the following as a guide to troubleshoot the problem. If the problem
cannot be corrected, consult with your Sony dealer.
Symptom Cause Remedy
The power of the unit is not
turned on. The AC power adapter is not connected to the
DC power input connector firmly. Insert the power cord firmly as far as it will go.
The AC power cord is not inserted firmly into
the AC power adapter or the AC outlet. Insert the power cord firmly as far as it will go.
The camera cannot be operated
with the unit. The physical connection and communication
method settings are different. Check the communication method (LAN or SERIAL)
in CONGIF >CONTROL I/F in the RM menu.
Change the communication method setting if it is
different to the physical connection method.
• “VISCA over IP (LAN) connection” (page 14)
• “Configuring a serial connection” (page 24)
LAN connection and serial connection cannot be used
at the same time.
(Serial connection)
The communication baud rate setting of the
camera and the unit differ. Set the baud rate to the same setting as the camera
(9,600 bps or 38,400 bps) (page 24).
(Serial connection)
The VISCA RS-422 connection is not
correctly made. Check the connection of the VISCA RS-422 OUT
connectors and the RS-422 cable (page 22 and 23).
(LAN connection)
The GROUP number differs. Select the correct GROUP number of the target
camera (page 29).
(LAN connection)
There is a mismatch between the MAC
address and IP address information of the
connected camera and the registered camera
table. Delete the camera table contents using AUTO IP
SETUP >CLEAR TABLE in the RM menu, and build
the camera table again (page 19).
A menu other than the FUNCTION menu,
OPERATION menu, RM menu, or top menu
is displayed. Select the RM menu top menu.
Operation is not possible while
the control panel buttons and
LEDs are blinking. The remote controller is set to update mode. Set MAINTENANCE >UPDATE MODE to OFF in
the RM menu (page 26).
The group number is not
displayed, and the GROUP LEFT
and GROUP RIGHT buttons
cannot be operated.
CAMERA 8 to 10 buttons cannot
be selected. Not using a LAN connection. These functions are enabled for a LAN connection
only.
Note