SMA SB 3600SE-10 - Manual (Page 63)

13 Contact
If you have technical problems with our products, contact the SMA Service Line. We need the
following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Inverter firmware version
• Type of the Battery Pack
• Serial number of the Battery Pack
• Manufacturing code of the Battery Pack
• Firmware version of the Battery Pack
• Hardware version of the Battery Pack
• Manufacturing week of the Battery Pack
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and altitude of the inverter
• Three-digit or four-digit event number and display message of the inverter
• Optional equipment, e.g. communication products
• Use of the multifunction relay (if present)
Australia SMA Australia Pty Ltd.
Sydney Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien/Bel-
gique/België SMA Benelux BVBA/SPRL
Mecheln +32 15 286 730
Brasil Vide España (Espanha)
Česko SMA Central & Eastern Europe s.r.o.
Praha +420 235 010 417
Chile Ver España
Danmark Se Deutschland (Tyskland)
13 Contact SMA Solar Technology AG
Operating Manual 63 SB36-50SE-BE-en-11