13 contact – SMA SB 3600SE-10 User Manual
Page 63

13 Contact
If you have technical problems with our products, contact the SMA Service Line. We need the
following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Inverter firmware version
• Type of the Battery Pack
• Serial number of the Battery Pack
• Manufacturing code of the Battery Pack
• Firmware version of the Battery Pack
• Hardware version of the Battery Pack
• Manufacturing week of the Battery Pack
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and altitude of the inverter
• Three-digit or four-digit event number and display message of the inverter
• Optional equipment, e.g. communication products
• Use of the multifunction relay (if present)
Australia
SMA Australia Pty Ltd.
Sydney
Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien/Bel-
gique/België
SMA Benelux BVBA/SPRL
Mecheln
+32 15 286 730
Brasil
Vide España (Espanha)
Česko
SMA Central & Eastern Europe s.r.o.
Praha
+420 235 010 417
Chile
Ver España
Danmark
Se Deutschland (Tyskland)
13 Contact
SMA Solar Technology AG
Operating Manual
63
SB36-50SE-BE-en-11