HEIDENHAIN IK 5294 - Manual (Page 317)

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Problem Solving
Getting help from your distributor
Performing the simple troubleshooting listed on the previous pages solves many problems experienced
with the QC5200. If after performing this troubleshooting a problem persists, follow the steps listed below
and contact your Metronics distributor for assistance.
1 Be prepared to discuss your troubleshooting steps.
2 Gather the following QC5200 product information:
• Model number
• Serial number
• Approximate purchase date
• Software version number from the Help/About screen
If you have an urgent issue and it becomes necessary to contact us directly, telephone our support staff at:
(603) 622.0212
Getting help
11 Problem solving OE.indd 11 5/9/2005 10:05:45 AM