Enterasys Networks Enterasys Matrix 6H303-48 - Manual (Page 69)

Troubleshooting Checklist
Matrix DFE-Gold Series Installation Guide 4-5
Troubleshooting Checklist
If the module is not working properly, refer to Table 4‐2 for a checklist of problems,
possible causes, and recommended actions to resolve the problem.
Table 4-2 Troubleshooting Checklist
Problem Possible Cause Recommended Action
All LEDs are OFF. Loss of power. Ensure that the module was installed properly
according to the installation instructions in
Chapter 3 , and that the host chassis is providing
power.
No Local
Management
Password screen. Incorrect terminal setup. Refer to the Matrix DFE-Gold Series Configuration
Guide for proper setup procedures.
Improper console cable
pinouts. Refer to Appendix A for proper COM port pinouts.
Corrupt firmware image,
or hardware fault. If possible, attempt to download the image to the
module again. Refer to the section, “
Setting the
Mode Switches ,” on page B-1 for instructions on
clearing NVRAM.
Cannot navigate
beyond Password
screen. Improper username/
password combination
entered. If the username/password combination has been
forgotten, refer to the section, “
Setting the Mode
Switches ,” on page B-1 for instructions on how to
set the mode switch to reset the username/
password combination to the default values.
Cannot contact the
module through
in-band
management. IP address not
assigned. Refer to the Matrix DFE-Gold Series Configuration
Guide for the IP address assignment procedure.
Port is disabled. Enable port. Refer to the Matrix DFE-Gold Series
Configuration Guide for instructions to enable/
disable ports.
Host Port policy and/or
management VLAN is
incorrectly configured,
or not configured. Verify that a management VLAN exists and that it
is associated with the Host Port.
Refer to the Matrix DFE-Gold Series Configuration
Guide for information about Host Port and
management VLAN configuration.
No link to device. Verify that all network connections between the
network management station and the module are
valid and operating.
If the problem continues, contact
Enterasys Networks for technical support.