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Customer training – Gasboy 1000 Series FMS Startup Manual User Manual

Page 52

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03/07/03

12-1

Section 12

CUSTOMER TRAINING



1.

Explain to the terminal operator how the CRT terminal responds to commands. Review all
relevant commands in the appropriate Series 1000 Operation Manual. Pay particular
attention to Card (or Key) Validation Commands and Polling Transaction Information.
For cardless systems, review Record Validation Commands.


2. See

Fueling with the Series 1000 in the appropriate Operation Manual and demonstrate

how to dispense product with the Series 1000. If demonstrating a card or FleetKey system,
use the customer’s cards or keys, or, if none are available, use the demonstration cards or
keys provided with the system.


3.

Demonstrate how to clean the card reader, if applicable.


For Magnetic Card Readers


a.

Use the GASBOY cleaning card. Order part number C08757 for a box of 50 cleaning
cards.


b.

Insert the cleaning card with the fuzzy side facing down. Insert and remove the card
several times.


c. Turn the card around (fuzzy side still facing down) and insert and remove the card

several times. By turning the card around you will utilize the entire cleaning area.


d. Clean the card reader at least once a week. The frequency of cleaning required

depends on the environment the system is in and how heavily it is used. Failure to clean
the card reader regularly could result in premature failure.


For Optical Card Readers


a.

Wrap a lint-free cloth (e.g., cheese cloth) around any optical card.


b.

Insert the card lengthwise and move it from side to side.


9. SYSTEM APPROVALS

Note any remarks or comments from the customer in the space provided.

Have a responsible contact person sign the Start-Up Form and sign it yourself. This indicates that
the system has been accepted by the customer and the installation is approved by you.