Xblue Networks X-50 - Manual (Page 44)

Feature Description
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Unified Call Distribution (UDC) or Hunt Group
The system has four Uniformed Call Distribution (UCD) Groups (Hunt Groups), each can support up to 25
extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered calls
can be rerouted to another destination such as a different menu and greeting, or directly to a voice mailbox.
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All Ring - Rings all extensions simultaneously
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Linear - The call is placed into queue and the system attempts to ring the first programmed member,
if that member is busy, the next programmed extension is tired. If that one is busy, the third pro-
grammed member is tried and so on.
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Distributive - The call is placed into queue and the system finds the agent that is on-hook and idle the
longest, and rings that member first.
UCD Agent Logon and Logoff
Agents (extensions) may dial a code, which temporarily takes them out of all UCD groups. Once the agent logs
off, they will not receive any additional incoming UCD calls. This can be very helpful when an agent is out of the
office or out to lunch. When the agent returns, they dial a code to log into all UCD groups. Once logged in, they
start receiving UCD calls.
UCD Reroute
All UCD groups have the ability to reroute unanswered calls to a Menu, Voicemail, Phone or Virtual
Extension. In addition, a voice mailbox can be set to be an announcement only so that it plays a mes‐
sage to the caller and then disconnects the call.
Virtual Extension (Phantom)
The X-50 VoIP Telephone System has 40 special virtual mailbox or phantom extensions. They are used for
personnel that do not require a physical telephone but need to be visible within the system. They can also be
used as group mailboxes allowing multiple people to share the same mailbox.
Voice Mail
The system has an integrated Auto Attendant and voice mail system with 32 hours of message storage. Each
authenticated extension, plus any virtual extension, has access to a password protected voice mailbox. For
extensions that should or would not use a voice mailbox, it can be disabled. In addition, the administrator can
program each voice mailbox to have e-mail delivery of a voice mail message. After a message is successfully sent,
the mailbox can be programmed to save the message as new, save it as old or delete the message completely.