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Appendix c - troubleshooting – StorCase Technology InfoStation 12-Bay 4U Ultra320/SATA User Manual

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Appendix C - Troubleshooting

StorCase Technology, Inc.

InfoStation 12-Bay RAID User's Guide - Rev. D00

Appendix C - Troubleshooting

StorCase Technical Support

For assistance configuring and using this StorCase product, contact StorCase technical
support at (888) 435-5460.

Setup Problems

Unable to access the RAID Controller after OS boots up.

Cause - The RAID Controller might not be configured.

Fix -

Verify that the RAID Controller is configured for a RAID level. If no RAID level is
configured, the OS will not detect the RAID Controller as a disk.

Unable to recognize the disks.

Cause - There might be a disk drive jumper setting problem.

Fix -

Verify that all drive jumpers are set to "Master".

Unable to setup an array using Quick Setup.

Cause - Quick setup can only be used to set up new RAIDs. If the error message 'Array 1

Exists!' appears, an array has already been configured.

Fix -

Reconfigure the array from the RAID Params submenu.

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