E.2 when returning a unit – Kontron AT8050 User Manual
Page 161
E-2
www.kontron.com
3The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
4Make sure you receive an RMA # from our Technical Support before returning any merchandise.
1Send us an e-mail at:
in North America and at:
in EMEA. In the e-mail, you must include your name, your company name, your
address, your city, your postal/zip code, your phone number, and your e-mail. You must also
include the serial number of the defective product and a description of the problem.
E.2
When Returning a Unit
•In the box, you must include the name and telephone number of a contact person, in case further
explanations are required. Where applicable, always include all duty papers and invoice(s)
associated with the item(s) in question.
•Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
•Clearly write or mark the RMA number on the outside of the package you are returning.
•Ship prepaid. We take care of insuring incoming units.
North America
EMEA
Kontron Canada, Inc.
Kontron Modular Computers GmbH
4555, Ambroise-Lafortune
Sudetenstrasse 7
Boisbriand, Québec
87600 Kaufbeuren
J7H 0A4 Canada
Germany