Dell PowerVault 124T - Manual (Page 70)

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Getting Help: Dell™ PowerVault™ 124T LTO6 SAS
Autoloader User's Guide
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in "Before Contacting Customer Support" .
2. Run the system diagnostics and record any information provided.
3. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services."
4. If the preceding steps have not resolved the problem, see "Before You Call" , then call Dell for
technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can
assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code, open
the Dell Accessories folder, double-click the "Express Service Code" icon, and follow the directions.
For instructions on using the technical support service, see " Technical Support Service " and " Before
You Call ."
NOTE: Some of the following services are not always available in all locations outside the
continental U.S. Call your local Dell representative for information on availability.