Dell PowerVault 124T - Manual (Page 43)

Errors are problems that occur while operating the autoloader. They prevent the autoloader from completing a
specific action. When an error occurs, two things can happen:
An error message appears on the Operator Control Panel (OCP) and on the Remote Management Unit
(RMU) screen.
No error message appears, but the autoloader fails to complete the action.
When either of these things occur, the system generates a log of the error. You can use these error logs to
determine the type of error, when it occurred, and what parts of the autoloader it affects. Different types of error
logs are generated for the autoloader and for the internal tape drive.
The Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement
within the autoloader.
The TapeAlert Logs provide information for errors reported by the tape drive inside the autoloader.
NOTE: Tape Alerts, such as TA 21 Clean Periodic, are reported on both the OCP and RMU. After the
appropriate action has been taken, these messages may be cleared by pressing either of the scroll buttons
on the OCP.
Autoloader Logs
You can retrieve autoloader error log information through one of three methods:
Operator Control Panel (OCP) provides limited information
Remote Management Unit (RMU) display to screen
Detailed logs saved to text file through the RMU for call center diagnosis
Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2 .
Autoloader Logs through OCP
To view Hard Error log information from the front panel:
1. From the front panel LCD, scroll to Diagnostics, and then press Enter. The Diagnostics submenu appears.
2. From the Diagnostics submenu, scroll to Error Logs, and then press Enter. The Error Log submenu
appears.
3. From the Error Logs submenu, scroll to Hard, and then press Enter. The log information is displayed.
4. You may scroll up and down through the hard log entries. The most recent entry will be associated with
the highest event number shown.
Autoloader Logs through RMU
To view hard error log information, or save all logs from the Remote Management Unit:
1. From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.
2. Click View Logs to display the hard error log. The most recent entry will be associated with the highest
event number shown.
3. Detailed log information files are particularly useful when calling for support. If you want to save logs to a
local text file, click Save Logs.
Table 2: Autoloader Error Detail